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TERMS & CONDITIONS

GENERAL
a) These Terms and conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and/or Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent

These terms and conditions govern the tickets sales for the event SunClash (the Event)

The Event shall occur from 4 October to 7 October 2019

b) Artists/DJs and billed attractions may be subject to change,

c) No trading allowed within the venue without prior consent from SunClash.

d) Goods using unauthorised event logos and unauthorised professional recording equipment must be surrendered to staff.

e) Do not buy tickets or goods from unlawful street traders/touts. They are invalid.

f) You give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.

g) No unauthorised buses, coaches or trucks will be allowed on site.

PAYMENT FLOW AND DELIVERY POLICY

REFUNDS
a) Refunds are only considered on event cancellation

b) Deposits and payments are non-refundable

c) Refunds should be obtained from the point of purchase, no later than 1 months after the event.

d) A minimum of the face value of the ticket will be refunded.

e) No refunds of booking fees

AGE POLICY a) No under 18’s are allowed at SunClash.

TICKETS AND WRISTBANDS
a) Tickets are non-transferable and only valid when purchased from official agents of SunCash.

b) Tickets/wristbands purchased from unauthorised sources will be rendered invalid and refused admission.

c) Tickets must be exchanged for a wristband on first entry at a wristband exchange.

d) Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to event). Tickets remain the property of SunClash.

e) The SunClash event will not issue duplicates for lost or stolen tickets or wristbands.

f) Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of SunClash.

g) The ticket holder is responsible for their tickets until it is exchanged for a wristband and then responsible for their wristband for the duration of the event.

h) All wristbands remain the property of SunClash until the end of the event.

i) The full remaining balance for the room has to be paid for booking to be complete and to attend the SunClash event

j) Replacement wristbands will incur a fee

SECURITY
a) SunClash reserves the right to evict a customer without refund, and/or refuse admission.

b) You may be body/bag searched at the entrances, on the site or when leaving

c) Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, must be surrendered to staff.

d) Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry.

e) Anti-social behaviour may lead to eviction*. Please act responsibly

DAMAGE/LOSSES SunClash is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event – other than caused as a result of our negligence.

BANNED ITEMS
a) Banned from event – Gas canisters, aerosols over 250ml, airhorns, fireworks, flares, glass, illegal substances, drugs, ‘legal highs’ – this includes Nitrous Oxide, laser equipment/pens, megaphones, nitrous oxide, sky or ‘Chinese’ lanterns, sound systems, spray cans, tabards/high viz jackets.

b) Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction*.

c) Smoking is not permitted in enclosed public spaces or buildings including Arena big tops. This includes e cigs.

d) Excessive exposure to loud music may cause damage to your hearing.

e) Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances

f) The use of Drones or similar equipment for any reason is prohibited on or near the event.

CANCELLATION, POSTPONEMENT AND ARTIST CHANGE
a) SunClash may make alterations to aspects of the event which are not material in nature and no refunds will be available in respect of non-material alterations. A “material” change is a change to an Event which in the reasonable opinion of SunClash, makes the Event materially different to the Event which purchasers of the ticket could reasonably expect. Changes to performance times, venues and live performers will not be a material change. A material change is judged by reference to the nature and billing of the event which is a music event. This event is judged by reference to the overall theme rather than any individual act scheduled to appear. SunClash has multiple artists/DJs, the event name does not include reference to any specific act. In this case, no scheduled acts may be considered as headline acts/DJs, regardless of their relative fame or prominence in the billing.

b) In the event of a cancellation, postponement or material alteration of an Event you may be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised Ticket Agent from whom you purchased your Ticket(s) and you must contact the Ticket Agent to request all refunds. No refunds will be issued directly to you by SunClash. Ticket Agents may not make a refund if you fail to follows the instructions provided within the timeframes notified in their terms and conditions.

c) In case of storms, or the inability to hold the Event or parts thereof outdoors, the program shall be relocated to enclosed space.

Personal Information
a) We inform you that your personal information may be kept on file by the Company and may be used for future promotions,for the purpose of providing our services, or exercising your rights.

b) You may exercise the right to oppose, rectify and/or cancel this at anytime, at the following email address: info@fresh-island.org.

c) If you need to provide certain personal information, for the purposes of exercising your rights or the use of our services, the collection and processing of such personal information is subject to the General Privacy Protection Terms available here.

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